Frequently Asked Questions
Questions we are regularly asked, if these don't answer you question, contact us using the button below!
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What is the return policy?
If you’re not happy, you’ve got 14 days from delivery to request a return.
Items must be unused and in original packaging.
To start a return, email us at support@shoplift.co.uk.
Is my Verdant chain waterproof and sweat resistant?
Yes. All Verdant pieces are designed for daily wear and are fully waterproof and sweat resistant. Showers, workouts, rain, heat, you’re good.
When will I get my order?
Processing
All orders are processed within 1–2 business days.
UK delivery
Standard UK delivery typically takes 2–4 business days after dispatch.
Shipping costs
Shipping costs are calculated at checkout. Free shipping may be available on qualifying orders.
Tracking
Once your order has been dispatched, you’ll receive a confirmation email with tracking details.
Delays
While we aim to deliver within the stated timeframes, occasional delays may occur due to factors outside our control.
Lost or missing orders
If your order hasn’t arrived within the expected timeframe, please contact us at support@verdant.com and we’ll help resolve it.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How should I look after my Verdant Chain?
Minimal effort required. Simply rinse with water if needed and dry with a soft cloth. No special cleaners or routines, just wear it and get on with your day.